Question & Answer

Frequently Asked Questions

eRemit Singapore is a secure global money transfer service offered by Kliq Pte Ltd, a licensed remittance service provider in Singapore and a subsidiary of Merchantrade Sdn Bhd. eRemit Singapore is Singapore’s premier self-service mobile remittance service – allowing you to remit money overseas through major banks and cash pick-up outlets in designated countries stated under point 12 & “What are the available modes of payment to the recipient” .

Yes, eRemit Singapore is a remittance service of Merchantrade operated by Kliq Pte Ltd, subsidiary of Merchantrade Sdn Bhd.

Any individual who is 18 years of age and above, with a valid NRIC/FIN/Work Pass. You will also need an active Singapore registered mobile number (prepaid or postpaid).

MyInfo is a service that allows SingPass user to manage his/her personal details and pre-fill forms in digital services transactions. This includes government-verified data that is retrieved across participating Government agencies and data you contributed to form your Profile. This means that users need only provide personal details once to the Government, instead of repeatedly providing data for every online transaction.

SingPass users who have set up their 2FA (2-Factor Authentication) and have registered their e-mail address or local mobile number will be eligible for a MyInfo Profile. Foreigners who have a valid permit (e.g. work permit / employment pass) can also register for SingPass.

Please contact us via supportdesk@uat.eremit.sg. Any messages received after 6pm will be responded to at 9am the next day.

The exchange rate for each overseas destination will be the displayed rate at the point of your confirmation of the order prior to submission in the app. You can always check & view the prevailing exchange rates on eRemit Singapore mobile app at your convenience.

Individual Customers

The maximum remittance limit per transaction is $9,990 (inclusive of Service Fee) if you are paying through AXS (subject to corridors’ foreign currency).

The maximum remittance limit per transaction is $25,000 (inclusive of Service Fee) if you are paying through PAYNOW or Direct Bank Transfer (subject to corridors’ foreign currency).

You may remit up to a maximum limit of SGD25,000 per day (and SGD100,000 per month).Remittance limit is reset on calendar date.

Corporate Customers

Limit:

You may remit up to a maximum limit of SGD250,000 per day and SGD500,000 per month). Remittance limit is reset on calendar date. (subject to corridors’ foreign currency).

 

Individual Customers

Once you have successfully created a Remittance Order from your eRemit Singapore mobile app / web, you may make payment using via one of the following:

  • Any AXS machines nationwide
  • AXS m-station (Download the AXS m-station app on Google Play Store or Apple App Store)

Once payment is received, your remittance order will be processed. (For more information on location of AXS machines islandwide and AXS m-station, please click here).http://www.axs.com.sg

  • Direct Bank Transfer to our DBS Bank Account – KLIQ PTE LTD CUSTOMERS’ ACCOUNT, 0039449453
  • PAYNOW (UEN: 200802243MKLQ)

 

Corporate Customers

  1. Customer logs in to Eremit Singapore Business Account
  2. Customer will add a recipient
  3. Customer will then fill in the details of the recipient and ‘save’
  4. Customer will now proceed to ‘make a booking’ on the website
  5. Customer will now enter the amount* they are going to remit
  6. Customer will then upload the invoice they are making the remittance for. This is compulsory. No invoice they cannot proceed.
  7. Customer will then click on ‘Review Booking’
  8. Customer will then select direct bank transfer or Paynow SGQR code and make the payment

*Transaction limit to set up in system: $250K daily, $500K monthly by last 30 days (not by calendar days)

How long do I have to make payment to complete my Remittance transaction? What happens if I fail to make payment within the stipulated timeframe?

You do not need to submit your Identity card. Most of your details will be automatically filled up.

These fields are government-verified, and reflect what has been registered with the government. You may contact the relevant Agency to update your Government-verified fields if you want to continue to use MyInfo. For more information, please refer to FAQs section in MyInfo website(https://www.singpass.gov.sg/myinfo/intro)

SingPass users who have set up their 2FA (2-Factor Authentication) and have registered their e-mail address or local mobile number will be eligible for a MyInfo Profile. Foreigners who have a valid permit (e.g. work permit / employment pass) can also register for SingPass.

Due to the sensitive and confidential nature of your personal details, only you will have access to the information on your MyInfo profile. No personal details will be shared with participating digital services until you have authenticated yourself with your SingPass login.

The time where your remitted money is received by your Recipient will depend on the remittance destinations, receipt mode selected as well as the timing of remittance order sent. All timings are an estimate only; transactions may be delayed due to participating bank or payout partners restrictions. Please see our Remittance Guide for details.

Upon registering for an eRemit Singapore account, you will need to submit your valid identification documents for verification (NRIC/FIN/Work Pass). Upon successful verification, your eRemit Singapore account will be activated. You will then be able to remit money to your family & friends overseas.

You can register up to a maximum of five (5) recipients at any one time.

Full Name, Mobile Number, Address, Bank Account Details (if applicable), DOB, Nationality, Relationship.

There is a remittance Service Fee charged to the Sender for every remittance transaction (order) submitted. Please see our Remittance Guide for complete list of charges.

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